Like so many other Team MVB members, Michelle Lee finds joy in her job through the smiles she’s able to share with her clients. “I enjoy being able to make our clients feel important instead of just another number,” she says.
Michelle has been the Branch Operations Manager at MVB Bank in Bridgeport, West Virginia, for four years. In this role she wears multiple hats each day. Supervising the teller line, managing employee schedules and regularly generating reports are just a handful of the tasks that land on her desk each day.
While many of her responsibilities are employee-centered, Michelle says that what she enjoys most about her job is the ability to help and connect with MVB clients. She happily recalls a long-time visitor of the bank who stops by regularly to cash in his savings bonds. “He loves chocolate,” Michelle laughs, “so we always make sure that we have chocolate on hand if we know he’s coming in.” Watching this client leave the bank with chocolates and a smile may seem like a small thing to many, but to Michelle and the staff at MVB Bridgeport, it’s just the kind of sentiment that motivates them to excel.
Michelle got her start in banking at age 19, when she resided in the small town of Tawas, Michigan. “I was just looking for any job,” Michelle explains. “A teller position at a local bank became available. I applied, got the job and ended up loving it.” Fast forward 10 years and Michelle and husband Adam made the decision to move nearly 400 miles away to West Virginia, where Adam landed a new job. Michelle was able to continue her banking career at a new bank where she worked as a teller for four years.
MVB was fortunate to welcome Michelle to our Team in 2014. She says her career success stems from being willing to learn. “The more I know,” she says, “the more I can help our clients.”
“Knowing that I’ve helped someone makes me feel accomplished,” Michelle says. “Whether it’s something small or something really major for their life, I enjoy doing something good for our clients.”
Do you live in the Bridgeport area and have a financial need? Michelle and MVB can help. Give Michelle a call at (304) 842-3505 or visit our Bridgeport banking center at 1000 Johnson Ave., Bridgeport, WV 26330.