How do you transition from being a preschool teacher to a banker? Just ask Natasha Hong. The relationship banker helped open MVB’s first branch in Virginia at Reston in 2015 and then its second at Leesburg in 2017.
“Honestly, it’s MVB that I like specifically about the banking industry. I don’t think I could ever work for another bank,” she said. “I like that there’s not a specific script that I have to follow here. We know our customers by their name and not by their account numbers.”
A friend who works at MVB and attends church with Natasha mentioned to her that MVB was expanding into Northern Virginia, and that she would be a good fit for Team MVB.
“From the moment I met Jamie Nalls and the MVB management team, I really felt like I was part of a growing team, and I fell in love with the family aspect of MVB,” Natasha said.
Family remains an important part of MVB’s culture. For example, Natasha said CEO Larry Mazza sent a gift for her daughter while she was on maternity leave and he always remembers her husband’s and daughter’s names. Those little details mean a lot, she said. That sense of caring spreads throughout the company. “They all show a lot of interest in the team, and it makes me feel valued,” she said.
And Natasha, in turn, is interested in her clients’ lives. “Our clients are really caring and so down-to-earth, and they talk to me like I’m a real person. I feel like they’re almost my neighbors,” she said. “At the same time that we’re growing, we’re keeping that small bank mentality of taking really good care of our clients and knowing our clients, and I think that’s really neat because a lot of banks don’t do that in our area. It becomes just in and out. At other banks, employees don’t talk to the customers; it’s all about the account number. At MVB, we keep the personal aspect while keeping up with technology. I think that’s really cool we do that.”
Community is also an important Team MVB value. Natasha is active in her community, and she hopes to set a good example for her daughter.
“I actually come from South Africa. There, we do not have as much as we have here in America, and specifically in Northern Virginia. For instance, water is not nearly as accessible as it is here, and I feel we take it for granted,” she said. “I show my daughter that you need to be able to give back, because we are very, very privileged here.”
One community project Natasha helped with was a shoe drive for Mothers Against Drunk Driving (MADD). “Any shoes – it doesn’t have to be sneakers, it can be any type of shoes – if they’re in good condition, will be given to women that do not have shoes. They will turn the other shoes into playground areas and repurpose the sole of the shoes,” she said.
Do you live in the Leesburg, Va., area and have a financial need? Natasha and MVB can help. Give her a call at (571) 526-4557 or visit our Leesburg branch at 106 Harrison Street SE, Suite 100, Leesburg, VA 20175.